FAQ

I can not see the prices on your e-commerce site

You will need to apply for an account to have full access to our e-commerce site and to be able to place orders online. You can register for an account via the link.

Once your website or shop and account has been approved you will receive an email detailing how to login to the website.

Do I have to be ‘trade’ to buy from us?

Yes, we are a wholesale company that sells to customers for the purpose of reselling. If you are a member of the public looking to buy any of our products please visit our directory where you can view a full list of our website and shop stockists.

Where do I find your entire range, do you have a catalogue?

Our entire range is available on our e-commerce website. We also have catalogues and for all of the brands we sell.

Will I receive my whole order?

We aim to hold all stock however sometimes we will have to order one or more of your required products. We reserve the right to hold your order until everything is in stock, but can part-despatch your order and keep the remaining items on back order depending on your requirements.

What is the delivery time?

We send all of your orders via DPD using their Next Day before 12pm service. When your order is shipped you will receive an email to inform you of this together with tracking details so that you know where your shipment is.

I have a damaged / missing item

Please email us at sales@solocrafts.com to report any damaged or missing items. We will be in contact with you as soon as possible to rectify any problems.